Last updated: April 3, 2026 · These Terms & Conditions ("Terms") govern access to and use of FastRide.com and offline booking channels operated by FastRide. Please read them carefully. Capitalised terms in Section 2 have the meanings given there.
By visiting our website, requesting a quote, or confirming a ride through phone, WhatsApp, email, or any channel we operate, you agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of a company, you represent that you have authority to bind that entity.
If you do not agree, you must not use our services. Where applicable law gives you rights that cannot be waived, those rights remain unaffected.
You must be at least 18 years old and capable of entering a binding contract. If we offer registered accounts, you agree to provide accurate information, safeguard credentials, and notify us of unauthorised use. We may suspend accounts involved in fraud, abuse, or serious safety concerns.
FastRide operates as a booking and facilitation platform that connects passengers with third-party driver-partners and fleet suppliers. Unless expressly stated in writing for a specific engagement, driver-partners are not employees of FastRide; they are independent contractors or employees of their fleet companies.
We strive to quality-check partners, but the physical performance of the ride is primarily the responsibility of the assigned driver and vehicle owner/operator. Our role includes coordination, customer support, and platform standards.
Our services may include, without limitation: local and outstation cabs, airport transfers, one-way and round-trip bookings, hourly packages, tempo traveller and group transport, driver-on-hire, car rental facilitation, and corporate programmes. Specific inclusions (vehicle category, fuel policy, chauffeur vs self-drive) are as confirmed at booking.
A booking is not guaranteed until we send you written confirmation (SMS, WhatsApp, email, or documented call summary) with essential details. You are responsible for verifying pickup time, addresses, contact numbers, vehicle category, and special instructions.
Route changes, extra stops, or time shifts may require a revised fare or vehicle swap and are subject to partner availability. Material downgrades in vehicle class may entitle you to a proportional adjustment as per our refund rules.
All indicative prices are in Indian Rupees (INR) unless stated otherwise. Unless a booking expressly states "all-inclusive", the following may be charged extra at actuals:
Government taxes (e.g. GST) apply as per law and appear on invoices where issued.
Payment may be collected by cash, approved digital methods, corporate billing, or as otherwise agreed. You authorise us and our payment partners to charge the agreed amounts. Chargebacks or payment disputes should first be raised with our support team so we can investigate.
For corporate accounts, separate credit and invoicing terms may apply under a written agreement.
Unless a custom corporate contract states otherwise, our standard policy is:
Peak dates, special events, or custom routes may carry stricter rules disclosed at booking. Driver-partners who have already commenced deadhead/journey may be compensated per internal fairness rules.
You agree to:
You may not misuse the Platform, including by: harassing staff or drivers; creating fake bookings; circumventing fares; scraping or attacking our systems; impersonating others; using rides for illegal goods; or violating export/sanctions laws. We may refuse service, involve law enforcement, and pursue remedies for serious breaches.
Luggage capacity depends on vehicle class; excess may require a larger vehicle at extra cost. Pets are allowed only where law and the assigned partner agree; carriers may be required. Child seats may be requested subject to availability — specify at booking.
We expect partners to maintain valid licences, permits, insurance, and roadworthy vehicles, and to follow platform behaviour standards. However, individual partners remain responsible for on-road compliance. Report safety or professionalism concerns promptly with trip references.
In an emergency, contact local authorities (police/ambulance) first. Use our support channels for trip coordination. SOS features, if offered, supplement but do not replace emergency services.
To the fullest extent permitted by Indian law:
Nothing in these Terms excludes liability that cannot be excluded under applicable law (including death or personal injury caused by negligence where such exclusion is void).
You agree to indemnify and hold harmless FastRide and its officers, employees, and affiliates from claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Platform, violation of law, or infringement of third-party rights — except to the extent caused by our gross negligence or wilful misconduct.
We are not liable for failure or delay resulting from events beyond reasonable control, including natural disasters, pandemics, war, civil unrest, systemic telecom failures, or government orders. We will use commercially reasonable efforts to notify you and rearrange or refund where fair.
All trademarks, logos, branding, software, and content on FastRide.com are owned by FastRide or its licensors. You receive no licence except the limited right to use the Platform for personal or internal business booking purposes. No scraping, framing, or reverse engineering without permission.
If you submit reviews, photos, or feedback, you grant us a non-exclusive licence to use, display, and adapt them for quality, marketing, or training (including anonymised learnings) without further compensation, subject to applicable law and our Privacy Policy.
We may suspend or terminate access for breaches, risk signals, or legal requirements. You may stop using us at any time; outstanding payments and prior trips remain governed by these Terms.
These Terms are governed by the laws of India. Subject to mandatory consumer protections, the courts at New Delhi shall have exclusive jurisdiction. For commercial disputes above thresholds we may mutually agree to resolve through arbitration under the Arbitration and Conciliation Act, 1996, with seat Delhi and English/Hindi proceedings as agreed.
Please contact support before initiating formal proceedings — many issues can be resolved quickly with trip IDs and timestamps.
Depending on your jurisdiction within India, you may have additional rights under consumer protection legislation. Nothing here limits those non-waivable rights.